All orders are processed within 1–3 business days (excluding weekends and holidays).

Estimated delivery times after dispatch:

• Canada: 3–7 business days
• United States: 5–10 business days
• United Kingdom & Europe: 5–12 business days
• International: 7–15 business days
  

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or high-volume periods.

Shipping fees are calculated at checkout based on your delivery address, package weight, and selected shipping method.

From time to time, we may offer complimentary shipping promotions. Any active offers will be clearly displayed on our website.

Yes. We currently ship to:

• Canada
• United States
• United Kingdom
• Europe
• Selected international destinations
  

If your country is not available at checkout, please contact us at info@lilychloe-toronto.com and we’ll be happy to assist.

Yes. Once your order has shipped, you will receive a confirmation email with a tracking number.

Please allow up to 48 hours for tracking updates to become available.

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country.

These charges are not included in our prices and are the responsibility of the customer. We recommend checking with your local customs office before placing an order.

While we work with trusted carriers, delays can occur due to weather, customs, or carrier disruptions.

If your tracking shows your package as delivered but you have not received it, please:

• Check with neighbours or household members
• Contact your local carrier
• Reach out to us at info@lilychloe-toronto.com
  

We’ll do our best to assist, although we are not liable for packages confirmed as delivered.

We offer a 30-day return window from the date you receive your order.

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• With original tags attached
• In original packaging
• Accompanied by proof of purchase

To initiate a return, please email us at info@lilychloe-toronto.com with your order number and reason for return.

Once your request is approved, we will provide detailed return instructions. Items sent back without prior authorization will not be accepted.

No. Sale items and gift cards are final sale and are not eligible for return or refund.

We do not process direct exchanges.

The fastest way to receive a different size or item is to:

1. Request a return for your original item
   
2. Wait for return approval
   
3. Place a new order for the desired item
   

This ensures the quickest processing and availability.

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds are issued to the original payment method
  
• Processing takes up to 10 business days
  

Please note that banks and credit card providers may require additional time to finalize the refund.

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days, provided the item is unworn, unused, and returned with tags attached and in original packaging.

If you have any questions about shipping, returns, sizing, or your order, our customer care team is happy to help.

📧 info@lilychloe-toronto.com